Refund policy

REFUND POLICY

REFUNDS                                                                                                                         We do not offer refunds on personalized/customized products.

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you received using our return label provided by our customer service representatives.

(2) Email us at HENRYSFINDS127@GMAIL.COM (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is
complete, we will process your refund and it may take 3-5 business days to process
through your bank.

Do not send your purchase back to the address from which it came.

Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you provided you will pay the shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal
carrier. Sometimes they end up lost in transit. In any case in which we do not receive the
package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of
charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they are ordered. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified.

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original
packaging. We make no guarantees about the condition of these items.

Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking
number shows your order was delivered. If 60 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or replacement.

International Shipping
Customs Duties, Tax and charges are not included in our base price. This is the shopper’s
responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following
channels:
Email : HENRYSFINDS127@GMAIL.COM                                                                          Emails are checked throughout the day.

 

RETURN AND EXCHANGE POLICY

RETURN & EXCHANGE PROCESS FLOW
At Henry's Finds, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as effortless as
possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the
original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via HENRYSFINDS127@GMAIL.COM .

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM
● To begin the returns process, please send an email to our customer service
support team at HENRYSFINDS127@GMAIL.COM with your Name, Order Number,
picture of the defective product/incorrect item and reason for return/refund.
● As soon as we receive the request, our customer service team will review the
order and will provide feedback within the next 24-48 hours.
● If the order qualifies as approved for return/refund, our team will be sending
a return label to your email address.
● Package your return using the return label from our customer service team and
drop off at a UPS/USPS facility. You need to use the return label sent by our customer
service team. Do not send returns to the original address.
● You will be notified when your return has been received at our warehouse. Once
received, we can do one of the following options:
● We can refund to your original form of payment in 3-5 business days.
● We can send a replacement of the order and have it ready within the
next 72 hours.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We do not accept returns or offer refunds on personalized/customized products. Please double check all info before ordering.

Have more questions? Reach out to our Customer Support Team by email at HENRYSFINDS127@GMAIL.COM or you may call/text at 551-333-9211 between the hours of 9am-6pm.